Troubleshooting

• Common problems: symptoms, causes and fixes.
• FAQ: short answers about providers, cost, data and control.

Ask Octo for help#

Describe the problem in chat and include the exact error message. For example: "My long answers keep stopping halfway. Check the OctoPress help and explain what I should check."

Octo can search and read documentation bundled with your installed plugin, then link you to the relevant guide or admin screen. Help is loaded only when needed, not added in full to every message. You do not need to enable a special skill.

Consulting this help does not fetch our website or change your settings. The passages Octo reads become part of the conversation sent to your selected AI provider, like other tool context. Documentation describes expected behavior; it is not proof of what is happening on your site. Pro pages are available for reference in Free too, but do not make Pro features available.

You still need a working AI connection to ask Octo. If you cannot start a chat, read the guides above or visit the online documentation.

Get support#

Still stuck? Ask in the plugin support forum and include your WordPress and PHP versions, the provider you use and the exact message you see.