Refund Policy

We want you to be completely satisfied with your purchase of the OctoPress premium plugin. If you are not happy with the Plugin for any reason, our refund policy is straightforward and fair.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all purchases of the OctoPress premium plugin. You have 14 calendar days from the date of purchase to try the Plugin, and if it does not meet your expectations, you are entitled to a full refund — no questions asked.

How to Request a Refund

1. Contact us at [email protected] within 14 days of your purchase.
2. Include your order number or the email address used during purchase so we can locate your transaction quickly.
3. We’ll review your request and confirm the refund — typically within 1–2 business days.

Refund Processing

All refunds are processed through Paddle, our authorized payment provider, and will be returned to the original payment method used during checkout. Once processed, refunds typically appear in your account within 5–10 business days, depending on your bank or card issuer.

Eligibility

• Requests must be made within 14 calendar days of the original purchase date.
• Refunds are available for first-time purchases only — renewal payments are not eligible for the money-back guarantee.
• Your refund covers the full purchase amount; there are no restocking fees, processing fees, or deductions.

Non-Refundable Situations

• Refund requests made after 14 days from the purchase date.
• License renewals or subscription renewals that have already been charged.
• We reserve the right to deny refunds in cases of suspected abuse, including repeated purchases and refund requests across multiple accounts or attempts to circumvent our license validation systems.

Contact Us

If you have any questions about this Refund Policy or need help with a refund request, please reach out:

Email: [email protected]

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This Refund Policy was last updated on 21st June, 2026.